Rocket Fuel

Have Questions? We have Answers!

Happy Friday Elio’ers! We hope you enjoyed your 3-day weekend and had a nice truncated work week. It’s officially football season! Last weekend kicked off the college football year, while the NFL’s first game took place last night. Paul Elio’s hometown team, the Denver Broncos, held off the Carolina Panthers in a thrilling week 1 matchup. We’re not sure about you, but we have been ready for the football season to kick off for some time now. No matter your favorite team, this should be a great season!

Blue Side View

In this week’s blog, we are going to take a look at some of the most common questions we have received through our many communication channels: Facebook, email, Twitter, etc. We have received  number of questions in the past several weeks. If you have sent us an email and haven’t yet received a response, no worries, our Customer Experience team is working diligently to respond to your inquiry personally, so no need to send another email.

q and a

Without further ado, here are some answers to the most commonly asked questions over the past few weeks:

Q: What is the price lock program?

Simply put, “All In,” non-refundable reservation holders can now lock in the base price of their Elio. By making a binding commitment to purchase the Elio, non-refundable reservation holders can lock in their base price at $7,000. To do so, click here. For the rest of the non-refundable reservation holders who do not make the binding commitment, your base price is set at $7,300*. The price lock program is open until we have reached 65,000 total reservations.

Q: If I have a refundable reservation, is my reservation locked in?

No. The price lock only applies to non-refundable reservations. If you have a refundable reservation, and would like to convert to “All In” and lock in the $7,300 base price, click here.

Q: Does locking in my price have an effect on my reservation bonus?

Absolutely not! Your reservation bonus will not change.

Q: How long do I have to lock in my base price at $7,000?

When we reach 65,000 total reservations (both refundable and non-refundable) the price lock program will close. As of this writing, there are 58,528 reservations, which means that only 6,472 reservations remain before the lock in program is no longer available. We will continue to communicate how many reservations remain before the program expires. If already a non-refundable reservation holder, once we reach 65,000 total reservations, the program will close and the base price for your Elio will automatically be set at $7,300, unless you make the binding commitment and lock in at $7,000.

Q: When using the configurator, am I selecting my final options?

The configurator is a cool way to customize your Elio in a variety of different ways. For example, how it looks with different fenders, different colors, etc. The selections made using the configurator are not final. There will be a different process when you order your Elio that we will email you about 60-90 days before your Elio is ready. Until then, the configurator is a great way to show off your creative side with your friends!

Q: When will I receive my t-shirt and reservation number?

It typically takes 6 weeks after making an “All In” non-refundable reservation to receive your t-shirt. Also, we send out reservation numbers in batches. If you’ve made a $1,000 “All In,” non-refundable reservation or upgraded to the top level since July 25th, look for your number late this month!

Q: Why am I not receiving emails from Elio Motors?

If you haven’t been receiving our emails and want to stay in the Elio Motors loop, please add these three email addresses to your safe senders list: tellmemore, futureowners, and [email protected]

Q: Where can I find a spec sheet for the vehicle?

Look no further! Find a convenient, one-page spec sheet below (and on the website under features/details):

https://www.eliomotors.com/wp-content/uploads/2016/08/ELIO_WEB_SPECS_PAGE_8_17_16.pdf

 

Elio Preview Tour:

Travel

 

As always, thanks for your support!

Share Button